Privacy Policy

Last updated: May 2026

5 Star Commercial Roofing (“we,” “our,” or “us”) respects your privacy. This policy explains what information we collect when you visit 5starroofingpros.com or contact us about a roofing project, how we use it, and the choices you have.

Information We Collect

When you submit a contact form, request a free roof inspection, or call us, we may collect:

  • Your name, phone number, and email address
  • Property address (street, city, ZIP) and a brief description of the work you need
  • Anything else you choose to share in your message (insurance carrier, claim number, photos, etc.)
  • Technical data — browser type, device, referring page, and general location — collected automatically through analytics cookies

How We Use Your Information

We use the information you give us to:

  • Respond to your inquiry and schedule your inspection
  • Coordinate with your insurance carrier when you ask us to help with a claim
  • Provide written estimates and project documentation
  • Improve our website based on aggregate usage patterns (no individual targeting)

We do not sell, rent, or share your personal information with third parties for marketing.

Lead Routing & Service Providers

Form submissions are forwarded to our customer-relationship platform (HighLevel / LeadConnector) so our office staff can respond quickly. Site hosting is provided by Netlify, and analytics is handled by Google Analytics 4. These providers process data on our behalf under their own privacy terms.

Cookies & Analytics

We use Google Analytics (GA4) to understand how visitors use the site. Analytics cookies record anonymous usage data such as pages visited and time on site — they do not identify you personally.

You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, or by enabling “Do Not Track” / cookie blocking in your browser.

SMS & Phone Communications

If you provide a phone number through our contact form, we may call or text you about your roofing project. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text or asking us to remove your number.

Data Security

We take reasonable measures to protect your information from unauthorized access. Form submissions are transmitted over HTTPS. No method of internet transmission is 100% secure, but we follow industry-standard practices and limit access to project staff.

Your Rights

You can request access to, correction of, or deletion of the personal information we hold about you. California residents have rights under the CCPA, and EU/UK residents have rights under GDPR. To exercise any of these rights, contact us using the details below.

Third-Party Links

Our website may link to third-party sites (Google reviews, manufacturer warranty pages, social profiles). We are not responsible for the privacy practices of those external sites.

Children’s Privacy

Our services are intended for property owners 18 and older. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of the page reflects the most recent revision.

Contact Us

Questions about this policy or how we handle your information? Reach out: